Triage / Intake Coordinator

• Oversees referrals and admissions through every step of the intake process.

• Maintains and ensures patient information is up to date and accurate in EHR System.
  

• Establishes and fosters positive working relationships with current and potential referral sources.
  

• Communicates referrals, admissions, and additional needs with the community relations personnel as appropriate.
  

• Reviews patient information on the case, including the care plan and medication, to determine needs and conferences with clinical leadership and the Medical and Clinical Director regarding any questions about an individual's care plan.
  

• Assists clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing a plan of care.
  

• Reviews patient's medical diagnosis, prognosis, medications, procedures and clinical course.
  

• Assists billing department with insurance verification and authorization processes.
  

• Triages clinical calls in collaboration with the appropriate provider and/or Director.
  

• Completes and submits medication preauthorization requests appropriately.
  

• Maintains comprehensive working knowledge of contractual relationships and ensures that patients are acting according to the contract provisions.
  

• Decides which personnel should handle issues when appropriate, keeps the provider and Medical/Clinical Director apprised of concerns, and guides clinical staff towards solutions.
  

• Assists with problems that arise with vendors, including pharmaceutical and supply organizations.
  

• Assists supervisory personnel in the planning, implementing, and evaluating in-service and continuing education programs. Contributes to formulating, revising, implementing, and evaluating organization policies, procedures, goals, and objectives, both short and long-range.
  

• Actively participates in Quality Assessment Performance Improvement (QAPI) program as directed by supervisors
  

• Ensures that the seamless transitions of patients to provider relations are communicated by providing direct oversight of patient education of the procedure, medication or treatment.
  

• Performs other duties and activities as delegated by supervisors.
  

The above statements are only a representative summary of the primary duties and responsibilities performed by the Triage/Intake Coordinator. They may also be requested to perform job-related tasks other than those stated in this description.

Bachelor’s degree or higher in human service or related field from an accredited college

Minimum of 3 years of experience

Strong interpersonal and communication skills

Strong cultural competency

Experience with providing clinical services to children, adolescents, and families

Salary: $40.00 / hr 

Job Types: Full-time