Patient Access Representative

Lighthouse Behavioral Health and Wellness is seeking a Patient Access Representative. The candidate should be self-directed, motivated, creative, and have experience in working in a health care setting.

This position is Full- Time. Under general supervision, the Patient Access Representative will be responsible for managing outpatient scheduling functions, check-in and check-out for ambulatory areas, and providing administrative support to clinical providers. The Patient Access Representative follow-up on patient inquiries resolves patient questions/concerns and provides front desk coverage for Outpatient Clinic.

Responsibilities

• Greets all patients, their families, and any other visitors in a respectful, courteous and professional manner.

• Communicates effectively with patients, clinical providers, and staff using multiple advanced communication tools, including phone, email, fax, and mail.
  

• Answers and resolves patient inquiries in a professional, empathetic, and patient-centered way, through the use of effective listening, and written and verbal communication skills.

• Utilizes established guidelines and concise judgment to manage schedules.
  

• Accurately into the EHR system, verifies insurance and demographic information
  

• Referral/authorizations accurately enter information into the EHR system.
  

• Works closely with all clinical providers and departments providing administrative support, front desk coverage, telephone coverage, and other assigned clerical duties.
  

• Identifies opportunities to improve work processes and environment, and changes to existing protocol or processes.
  

• Maintains productive and professional relations across all departments; assists with training and orienting new staff and attending training as required.
  

• Attentive to patients, families, and clinical providers’ needs; demonstrates the ability to be discrete and protect the integrity and confidential information.
  

• Associate or Bachelor’s degree required

• 1-3 years or more of experience in registering, scheduling, and patient intake in a hospital or medical office

• Master’s Degree in a CBHI-approved field.

• Minimum of 2 years post-graduate experience.
  

• Experience in CBHI services is a plus, but not required.
  

Salary: $30 / HR

Job Types: Full-time