We are looking for an administrative assistant to organize our mental health facility’s functions. You will support day-to-day operations by performing administrative tasks and ensuring high-quality customer service for our patients.

As a mental health administrative assistant, you will perform various tasks on a daily basis. So, you should be able to multitask and prioritize.

We also expect you to handle sensitive information confidentially. If you are able to combine exceptional communication skills with an ability to perform ‘behind the scenes' tasks, we would like to meet you.

Ultimately, you should be able to ensure our facility’s smooth operation by accurately completing administrative tasks in a timely manner.

• Interview patients for case histories prior to appointments

• Update and maintain patients’ health records
  

• Assist patients with the initial paperwork
  

• Schedule and coordinate appointments
  

• Process insurance claims in compliance with law requirements
  

• Use medical software to support all transactions
  

• Manage receivable and payable accounts and maintain financial records
  

• Answer patients’ queries and ensure quality customer service
  

• Collaborate with doctors and clinicians to help with medical examinations, schedule tests, and order supplies
  

• Ensure compliance with procedures
  

• Keep up-to-date with changes in medical and insurance legislation
  

• Maintain appropriate ethical and clinical boundaries with clients, family members, and other staff members.
  

• Maintain compliance with state and federal confidentiality laws as well as upholding our agency’s confidentiality policies and procedures.
  

• Maintain a professional code of conduct as established by this agency’s Code of Conduct.
  

• Other duties as assigned by persons in your chain of command.
  

Proven work experience as a medical/mental health administrative assistant

Hands on experience with medical software and MS Office

Knowledge of healthcare operations

Familiarity with medical and insurance legislation1+ years working in addictions/mental health field preferred

Past use of an electronic health record is a plus

Bi-lingual preferred

Salary: $28-30 / HR

Job Types: Full-time